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Solar Sidekick

Complaints

If something goes wrong

We want to hear about it, and we'll tell you honestly which part of the process a complaint belongs to.

Complaints about Solar Sidekick

If you are unhappy with the Solar Sidekick enquiry service - for example our calls, the information we gave you, or how we handled your data - email ceri@sellingsidekick.com with the word "Complaint" in the subject line.

Please include:

  • Your name and the phone number or email you used for the enquiry.
  • What happened and when.
  • What you would like us to do.

What we'll do

  • Acknowledge your complaint.
  • Look into what happened.
  • Respond to you with our findings and what we intend to do about it.

Our working hours are Monday to Friday, 10:00am–6:00pm UK time.

Complaints about an installation partner

Installation partners are separate businesses responsible for their own surveys, quotations and installations. A complaint about a survey, quotation, installation, workmanship, warranty or finance agreement should go to that partner under their own complaints procedure. If you tell us about it, we will point you to the right contact.

Marketing and contact preferences

If you want us to stop contacting you, tell us on a call or email ceri@sellingsidekick.com and we will stop.